1) Information on Pre-orders
Customers may pre-order an item by making full payment via the following available methods:
– PayPal
– Direct Bank Transfer
Customers will be notified once the item is in stock and ready to be shipped. Orders will not be shipped unless the full amount is paid within the 5 working days as stipulated inside the confirmation email. Failure to do so will result in the cancellation of the pre-order.
2) If I don’t have a Paypal account or credit card, what are my other payment options available?
Currently, we allow direct bank transfers (detailed payment information will be stated inside the pre-order confirmation email after the pre-order is placed).
We will also launch the physical* copy of the Osiana World comic book anthology on December 17 at Comic Fiesta 2016, held at Putra World Trace Center (PWTC).
IMPORTANT : Pre-order price is only valid for online preorders!
*standalone volume of the artbook only. Osiana World Deluxe Set is an online exclusive and valid for a limited time only. Please refer the (insert product page for Osiana World Deluxe set webpage) for more information!
In the future, as more payment options are made available, we will announce on our official website, Facebook page, Instagram and Twitter.
3) When will my pre-order for Osiana World be shipped?
The pre-orders for Osiana World (standalone volume and deluxe set) is estimated to be shipped around end of December 2016 to January 2017. Depending on the stock availability, the estimated shipping date is subject to change, and Inspidea reserves the right to notify buyers if this should happen.
4) Will Osiana World be made available elsewhere (outside Malaysia)?
Currently we are targeting to launch Osiana World at Comic Fiesta 2016 this year. Depending on the reception, if Osiana World garners positive reactions and support, we would be delighted to be able to ship Osiana World outside of Malaysia as part of our future plans. In the event this happens, we will announce the news on our official website, Facebook, Instagram and Twitter, so be sure to Like our page and Follow us to get the news first!
5) The Store currently only allows me to only order up to max quantity 3 for the Osiana World standalone volume. What do I do if I want to order more than 3 books?
For placement of pre-orders in bulk, please send your sales enquiries to customerservice@inspidea.com.
6) The Store currently only allows me to only order up to max quantity 3 for the Osiana World Deluxe Set. What do I do if I want to order more than 3 sets?
For placement of pre-orders in bulk, please send your sales enquiries to customerservice@inspidea.com.
In that email, please indicate the quantity and size of the T-shirts if the sizes will be different.
7) I would like to purchase 2 sets of Osiana World Deluxe Set, but I need the T-shirt size in 2 different sizes. What can I do?
Due to the webstore limitations, if you plan to have different sizes of the T-shirt, we advise that you place separate orders for the deluxe set.
E.g. imagine a scenario where you plan to buy one set with an M-sized T-shirt, and 2 sets with S-sized T-shirts. You will need to place one order for the deluxe set with M-sized T-shirt, and one order for 2 deluxe set with S-sized T-shirts. This is to avoid confusion and it can facilitate our tracking of your purchase records.
8) If I choose local pickup, where do I pick up my order once it is available?
You can pick up your order(s) at our main office address listed below:
- Inspidea Sdn Bhd
G-G-03A, Glomac Square
Jalan SS 6/16A
47301 Petaling Jaya
Selangor
Malaysia
9) How do I know if it is ready for pick up?
Kindly wait for our notification on the pickup date.